Legal notices
Company Andiman & Co srl
Physical adress: Rue de la Légende 45b – 4141 Sprimont
Registered office: Avenue des Bouleaux, 6 – 4130 Tilff Cortil VAT: BE0871.500.161 E-mail: info@andiman.be
Phone number: +32 4 360 78 85
Company number: 0871500161
Terms and Conditions
General
1. By placing an order with us, all customers are deemed to be familiar with and to accept without reservation our terms and conditions listed below, even if they conflict with their own terms and conditions of purchase.
2. Our obligations shall only take effect either upon issuance of our order confirmation or upon expiry of a period of 5 clear days from receipt of the customer's order, provided that we have not cancelled this order form in whole or in part by sending a counter-order to the purchaser indicated on the order form.
Delivery
3. Deliveries are made by default from the seller's premises. Transport from our headquarters will either be negotiated on an exceptional basis or paid for by the customer.
4. Any delivery difficulties that can be foreseen by the customer must be specified when placing the order. ANDIMAN & Co cannot under any circumstances be held liable for complications and costs arising from circumstances such as: absence of personnel to receive the goods, ongoing works blocking access routes or corridors, cluttered premises, etc. Insofar as the difficulty encountered during delivery is greater than normal, ANDIMAN & Co reserves the right to charge additional costs, which the customer undertakes to pay at the same time as the main invoice.
5. In the event that the goods have to be presented more than once at the customer's address for any reason not attributable to ANDIMAN & Co, the costs of re-presenting the goods shall also be charged to the customer.
6. Delivery times are given for information purposes only and cannot give rise to the cancellation of the sale or the payment of damages by the purchaser.
Payment
7. Our invoices are payable within 30 days of the invoice date, without discount, unless otherwise specified at the time of ordering, to our CBC and/or ING accounts specified on our invoices. We reserve the right to request a deposit or payment upon order (for new customers or customers with a history of late payments).
8. Any invoice not paid by the due date shall automatically and without notice or formal notice bear interest at a rate of 1.5% per month and shall be increased by a fixed compensation equal to £75 euros as compensation for collection costs. The fixed amount will be added to the aforementioned default interest.
9. The goods delivered remain the exclusive property of Andiman & Co until full payment of all claims resulting from the sales agreement for the buyer; in the event of non-payment by the due date, the goods may be taken back by Andiman & Co. In the event of non-payment, the goods must be returned in perfect condition (and unused). We reserve the right to charge a fee for used goods.
Cancellation
10. Cancellation of the contract by the buyer for any reason whatsoever is only possible with the agreement of Andiman & Co and may result in compensation equal to 30% of the order amount being paid to Andiman & Co, not including the costs already incurred for the execution and transport of the order.
Complaints
11. Goods may only be returned with the prior formal agreement of ANDIMAN & Co. The issuance of a corresponding credit note is not guaranteed.
12. Goods, even those shipped carriage paid, are transported at the recipient's risk. To be valid, any complaint must be made in writing within 15 days of delivery.
13. In the event of a dispute, the courts of the district of Andiman & Co shall have sole jurisdiction.
Warranty
14. The warranty we provide in the event of a design, material or manufacturing defect in our products consists solely, at our discretion, of replacing, modifying or repairing parts recognised as defective, taking into account normal wear and tear. No compensation shall be granted for any reason whatsoever. Unless otherwise specified in the offer, products shall be guaranteed for 12 months from the date of delivery to the customer. Any defect must be notified to us within 15 working days of delivery of the goods. Under no circumstances shall we be liable for any costs other than those for which we are responsible under this clause, such as costs incurred by the customer or third parties during the immobilisation of the product or equipment in which our product has been incorporated. If we accept the warranty claim, the product shall be returned with postage and packaging paid. Items replaced under warranty shall remain our property and must be returned to our workshops.
15. We decline all liability under warranty in the following circumstances:
- Defects resulting from design, materials or manufacturing or assembly techniques imposed by the customer
- Work carried out on the product by the customer or a third party that is not in accordance with the product
- Defects or damage resulting from misuse or negligence on the part of the product user, or from force majeure or unforeseeable circumstances
- Ongoing maintenance or replacement of parts due to normal wear and tear of the product or its exposure to the elements
Our customer's sole and exclusive remedy under this warranty shall be limited to the above remedies. No other warranty or remedy of any kind shall apply
GDPR: General Data Protection Regulation (effective 25 May 2018)
16. In order to comply with this law, Andiman & Co adheres to the main principles of the GDPR: Fairness & transparency – purpose limitation & storage – minimisation – accuracy – confidentiality – data protection – consent, erasure. To this end, Andiman & Co has created a data register and a company charter.
PS: in the event of a dispute, only the French version of our GTC will be considered valid.